Last updated: June 2026
This Refund Policy explains how refunds are handled for Silent Partner subscriptions. Payments are processed by our third-party payment provider, who acts as the Merchant of Record and whose own Buyer Terms and Refund Policy apply alongside this one. If local consumer protection law gives you stronger rights than this Policy, those rights apply instead.
All subscription charges are non-refundable. Please cancel before your renewal date if you no longer wish to continue. Because Silent Partner offers a 14-day free trial with no payment method required, you can fully evaluate the Service before any charge occurs. Once a subscription payment is made, we do not issue refunds except in the limited circumstances described below, or where required by law.
Every new user receives a 14-day free trial. No payment is collected during the trial period, so there is nothing to refund if you cancel before the trial ends.
Silent Partner is billed monthly at $29/month after your free trial ends. Subscriptions automatically renew each billing cycle unless cancelled.
If you are a consumer, you may have a statutory right under applicable law to withdraw from your first payment within a set period and receive a full refund. Where such a right applies in your jurisdiction, we honor it in accordance with local law.
Outside of any statutory right, we may issue a refund at our discretion if your request meets all of the following:
This is a one-time exception per account. Repeat refund requests, or requests outside this window, will not be approved under this section.
If Silent Partner fails to function as described due to a verified technical defect, and we are unable to resolve the issue within a reasonable time, you are entitled to a replacement or a full refund of the affected charge, regardless of the window described in Section 4.
Where a refund exception under Section 4 is approved, we will by default issue an account credit equal to one additional month of service. If you would prefer a cash refund to your original payment method instead, let us know and we will arrange this, though a small processing fee may apply depending on our payment provider's terms. Requests outside the circumstances described above are reviewed at our discretion and are not guaranteed.
If we issue an account credit, your access to Silent Partner continues uninterrupted for the credited period. If we issue a cash refund instead, your access to Silent Partner will end at the time the refund is processed. Any business data you have stored in the Service may become inaccessible if access ends. We recommend exporting any data you wish to keep before requesting a cash refund.
You can cancel your subscription at any time from your account settings. Cancelling stops future billing but does not automatically refund the current billing period — your access continues until the end of the period you've already paid for.
All payments and refunds are processed through our third-party payment provider. Approved cash refunds are issued to your original payment method, typically within 3–5 business days for card payments.
We encourage you to contact us before raising a chargeback or dispute with your bank or card issuer — this is usually faster than the chargeback process. If you raise a chargeback we reasonably believe is fraudulent or without merit, we (or our payment provider on our behalf) may suspend your access while the matter is investigated, and restrict access permanently if the investigation confirms abuse.
We do not issue refunds for:
For any billing or refund questions, reach out to getsilentpartner@gmail.com.